We will not be processing your email
Published on August 26th, 2026
I recently contacted my ISP about an issue in my account; I can only see details from the (already cancelled) subscription from my previous home. The new home's internet subscription is just nowhere to be found. I have internet, I'm paying them, I just can't view or update the invoices, payment method, and whatever else you can do to an internet subscription online.
Their response after 3 days?
We will not be processing your email. Choose another way to contact us.
What.
So, let me get this straight:
- They read my email.
- They took the time to understand my request.
- They decided to just do nothing.
Instead, they want me to call them during their very limited working hours. This will probably lead me to an agent who has to transfer me 2-3 times before I reach someone with enough know-how and permissions to resolve my issue. Of course, with me explaining my issue every step of the way.
All while this could have just been an email.